Job
In this role, you assist employees at both locations with IT issues, record and process support requests, and set up Windows workstations and Microsoft 365 applications.
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Your role in the team
- Providing support and assistance to employees at two of our locations with all IT-related matters.
- Recording, documenting, processing, and prioritizing support requests, as well as troubleshooting.
- Setup of Windows workstations, Microsoft 365 applications such as Outlook, Teams, and OneDrive, as well as printers and peripheral devices.
- Management of user accounts in Active Directory and Entra ID.
- Preparation and setup of new workstations, notebooks, and mobile devices, as well as issuing and retrieving devices and maintaining the IT inventory.
- Maintaining our knowledge base and writing clear setup guides for employees.
- Technical and systems-focused development of the locations you oversee, in collaboration with the Head of IT.
Our expectations of you
Education
- Completed vocational training as an IT specialist in system integration, IT systems electronics technician, or an equivalent qualification.
Qualifications
- Open-minded, humorous, and friendly personality.
- Patience for the day-to-day tasks.
- Ability to explain both simple and complex IT topics clearly and in a way that is tailored to the audience.
- Basic knowledge of firewall technologies and switching is desirable.
- Confident use of Windows 10/11 and Microsoft 365.
- Basic knowledge of Active Directory, TCP/IP, DHCP, and DNS.
- Very good German skills and good English skills for documentation and manufacturer support.
- Class B driver’s license to reach the locations.
Experience
- Initial professional experience in IT support.
- Initial experience with a ticketing system, VoIP telephony, network monitoring (e.g. PRTG), or mobile device management is an advantage.
What we offer
- Lucrative compensation for mandated overtime.
- Regular remote work.
- Flat hierarchies, short decision-making processes, and a great team.
- Attractive employee benefits on vehicle purchases, parts and accessories, and workshop services.
- Additional perks through our Corporate Benefits program.
- The option to lease a bicycle.
- An employer contribution to your company pension scheme.
- Special leave for special occasions, as well as welcome, birthday, and anniversary gifts.
- A subsidy for prescription safety glasses after the probationary period, as well as vaccination services.
- Bonuses as part of our employee referral program.
- Team events, such as our Christmas party.
Job locations
About your employer
Mit mehreren Vertretungen der Marken Rolls-Royce, BMW, MINI, BMW i, BMW M, Alpina, Ferrari, Aston Martin, Jaguar, Land Rover, BMW Motorrad und Triumph ist Riller & Schnauck eine der größten Automobilhandelsgruppen in Berlin und Brandenburg.
- 50-249 Employees
- Established Company
- Onsite
- Trade
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