Job
- Level
- Experienced
- Location
- Hamburg, Munich, Essen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
Job Summary
In this role, you will handle complex IT tickets, develop solutions, optimize the knowledge base, and support the enhancement of AI-driven support tools.
Job Technologies
Your role in the team
- Analyze, process, and resolve complex tickets from the Front Desk and ensure a thorough pre-qualification for subsequent IT units as well as external service providers.
- Analyze complex disruptions sustainably, collaboratively develop practical solutions with other IT departments, transparently inform users about the processing status, and manage escalations as needed.
- Actively contribute to the further development of the IT Knowledge Base and create clear, practical, and helpful content for users.
- Support the further development of AI-powered chat and voice bots, analyze dialogue flows, and optimize response modules as well as question catalogs for an improved user experience.
- Contribute ideas for expanding self-service offerings and automation solutions, identify optimization potentials, and implement them together with the team.
- Take on special and project tasks and promote knowledge transfer through brief, practical training sessions within the team.
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Our expectations of you
Education
- Ideally, you have a vocational training or a degree in the IT field. An ITIL Foundation certification is an advantage but not a must.
Qualifications
- You possess solid knowledge of Microsoft 365, Intune, as well as Collaboration and Workplace Services, and additionally have a good understanding of Citrix, endpoint hardware, and networks.
- A quick grasp of new concepts as well as enthusiasm for new technologies, software solutions, and modern support topics characterize you.
- With your strong communication skills in spoken and written form, you succeed in conveying technical topics in a target group-appropriate, understandable manner with the right tone.
- Relocating duties, on-call shifts, and occasional nationwide business trips are well manageable for you.
- The fixed-term contract is for 1 year.
Experience
- Extensive experience in technical IT support (1st or 2nd level) or in a comparable position with a high level of service and solution orientation has prepared you for this role.
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What we offer
- You will work with us in two future-oriented markets - IT and healthcare.
- In the office, at home, or on the go – work flexibly with ease: With us, you have the opportunity to complete a large part of your work entirely remotely! We will provide you with the necessary technical equipment. Additionally, there is a one-time equipment budget for anything you personally need to work outside the office.
- With our personnel development, you have the opportunity to advance professionally and personally.
- Teamwork is highly valued by us! We enjoy working together, regardless of location.
- Anyone who wants to perform must feel comfortable. We work a 39-hour week, offer flexible working hours, and provide you with 30 days of vacation. We even add three additional company holidays.
- To have good ideas, a clear mind is needed. Health camp, company run, and our mindfulness program are just some of the offerings of our health management.
- Become part of our agile and open teams and utilize the latest technologies for your work.
- Your contractual salary is secured with us. Additionally, there are company tickets, a sabbatical policy, JobRad leasing, a kindergarten allowance, and many other benefits.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
BITMARCK Holding GmbH
Together, we can digitize the market for health insurance and create value for policyholders with smart products. From software development to data exchange and the operation of data centers and networks, BITMARCK is the leading IT service provider in the world of health insurance
Description
- Founding Year
- 2008
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Culture
3.7Engineering
2.8Workingconditions
3.6Career Growth
3.4
Support Specialist - Workplace & Collaboration
- Location
- Hamburg, Munich, Essen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
