Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you provide on-site 1st and 2nd level support, perform installations, troubleshoot issues, manage IT rollouts, and assist users in the Berlin/Brandenburg area.
Job Technologies
Your role in the team
- You provide 1st- and 2nd-level support on-site at various clients in the Berlin/Brandenburg area and collaborate with the following service units.
- You are responsible for installations, break & fix, and troubleshooting for various end devices.
- You are responsible for setting up and configuring IT workstations and assist with IT rollouts and IT relocations.
- The issuance, return, and inventory management of IT equipment, as well as the maintenance of asset management, also fall within your responsibilities.
- You process, document, and track tickets in the respective systems.
- In addition to support, your responsibilities include user support and training on new systems.
- You ensure a professional and well-organized appearance as the direct contact person for the client.
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Our expectations of you
Education
- You have completed a technical vocational training in the IT sector (e.g., IT specialist in system integration, IT service technician, all genders).
Qualifications
- You are familiar with the installation of PC hardware and software.
- You have basic knowledge in the areas of networking, servers, end devices, MS Office 365, Entra ID, Active Directory, Windows 11.
- Your customer-oriented approach, friendly demeanor, and strong communication skills support you in your daily tasks in Field Service Support.
- You hold a Class B driver's license.
- Very good German skills (Level C1) and good English skills (Level B2) in spoken and written form complete your profile.
Experience
- You have experience in onsite IT support as well as in working with ticketing systems.
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What we offer
- Your onboarding is personalized and conducted individually with a helpful mentor.
- Your job with us is challenging, diverse, and autonomous, but never boring.
- We promote regular training and development of our employees through our Career Box, also for a career within the DATAGROUP Group.
- You will receive a company-subsidized occupational pension scheme.
- You will be provided with a company car (also for private use).
- JobRad (bicycle leasing for employees) and many discounts through "Corporate Benefits".
- Modern workplaces and up-to-date IT equipment including a mobile phone.
- Multiple company events throughout the year that foster a collegial and team-oriented atmosphere.
- Promotion and sponsorship of community participation in sports events.
- You might want to change your region at a later date? No problem! We have locations all across Germany!
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
More net
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
This is your employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
IT Onsite Support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
