Job
In this role, you analyze customer needs, conduct demos, and implement our software solutions on-site. You also provide technical training and support for Cumulus, using HTML and CSS to adjust web applications.
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Job technologies
Your role in the team
- As a Technical Integrator, you are the face of our company to customers. You analyze their needs in conversations with prospective clients and present our products and solutions to them in demos. You also frequently work on-site at customer locations, carrying out installations and training.
- Technical support for Cumulus (by phone, email, and on-site at the customer’s premises)
- Supporting the Sales department (needs analysis, product presentations, technical information)
- Conducting training sessions via web and phone; developing new training programs and enhancing existing ones
- DAM Consulting (Pre- and Post-Sales)
- Software Installation & Configuration (Cumulus)
- Administrator and end-user training
- End-to-end support for even large-scale projects, from the initial customer contact through installation to support and upgrades
- Simple customization of web applications (HTML, CSS, JavaScript)
Our expectations of you
Qualifications
- Very good knowledge of the Windows and macOS operating systems; basic knowledge of Unix-based operating systems
- Good knowledge of the Apache Tomcat web application server
- English and German, spoken and written
- Independent working style
- Mental flexibility and a strong ability to grasp new concepts – ability to work independently in a small team
- Good listener: listens attentively to the customer and understands their needs without being influenced by personal preferences, opinions, or attitudes.
- Willingness to travel
Experience
- Experience using Photoshop, Illustrator, InDesign, or QuarkXPress
- Experience with Digital Asset Management (DAM) systems or databases: any DAM software, MySQL, MS SQL, Oracle, FileMaker
- Experience with HTML, XML, and web servers
- Experience with Cumulus, WoodWing, or another DAM or publishing system
- Professional experience in desktop publishing, design, video publishing, multimedia, or related industries
- Experience as a trainer or in technical support for software applications
- Preferred: Experience in sales (either directly or in a sales support role)
What we offer
- Representatives: Berlin and San Francisco
Topics you will work on
Job locations
About your employer
Modula4 specializes in the development and customization of software solutions for media management and the optimization of workflow processes. The company collaborates with clients from various industries and supports projects from requirements analysis to installation and support. Operating internationally, it combines technical integration, programming, workflow consulting, and customer service.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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