Job
In this role, you will be the first point of contact for technical inquiries, manage requests, document issues, and collaborate closely with IT specialists to find solutions and optimize support processes.
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Job technologies
Your role in the team
- First point of contact for users with technical questions and challenges at the Service Desk.
- Independent handling of inquiries via phone, email, or ticket system.
- Recording, classifying, prioritizing, and documenting requirement and incident tickets.
- Analysis of error patterns as well as support in finding solutions.
- Close collaboration with our IT specialists and departments.
- Active involvement in the optimization of our service and support processes.
Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Proficient handling of Windows Server and Client environments, MS Exchange, VMware, and Veeam.
- Structured, independent, and solution-oriented way of working.
- Strong service orientation and enjoyment in dealing with people from various professional fields and personalities.
- Strong communication skills, team spirit, and a high level of sense of responsibility.
Experience
- Ideally, initial experience in IT support as well as in handling ticket systems.
What we offer
- Flexibility: remote work, flexible working hours & modern equipment - overtime can be compensated with time off.
- Your advantages: childcare allowance, Edenred benefit in kind (e.g., fuel, shopping, vouchers), travel allowance & BahnCard.
- Additional benefits: bike leasing, free drinks, fruit baskets.
- Added value & retirement provision: Employer-sponsored occupational pension scheme, asset-building benefits, and exclusive employee discounts via Corporate Benefits.
- Health: Nationwide sports and fitness offers through our partner Wellpass as well as anonymous psychological counseling service.
- Further education: Funded training, internal learning opportunities & clear career paths.
- Mobility: Free parking and e-charging options depending on the location.
- Referral programs: employee referral bonuses as well as participation upon successful client recommendation.
- Special leave & additional days off: Leave of absence for special occasions such as moving or wedding, as well as an extra day of vacation after ten years of service.
- Team & Events: Annual site events, summer parties, company runs & cross-location events.
- Engagement & Sustainability: Participation in environmental projects & support for social initiatives.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
At Ecovis, we advise small and medium businesses. We have a presence in over 75 countries around the world. Our team of 1,700 accountants, auditors, lawyers, and consultants have all undergone extensive training and continuous education at the Ecovis Academy to ensure that we can provide you with the best possible service.
- 250+ Employees
- Established Company
- Hybrid, Onsite
- Consulting
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