Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you handle customer inquiries by creating and managing tickets, analyzing issue reports and escalating complex cases, while also managing IT equipment and assisting with hardware rollouts.
Job Technologies
Your role in the team
- Classifying customer inquiries from user requests, including creating and managing tickets.
- Analysis of fault reports and their processing at 1st level, as well as, if applicable, their forwarding to subsequent units.
- Tracking tickets and documenting workarounds and solutions.
- Support for rollout projects through the setup and installation of hardware.
- Management and inventory of IT equipment.
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Our expectations of you
Education
- Successfully completed IT vocational training or a comparable qualification.
Qualifications
- Strong technical understanding and service orientation.
- Independent and solution-oriented working style.
Experience
- Initial professional experience in a comparable position.
- Proficient in common Windows operating systems and experienced in handling ticketing systems.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level Supporter
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
