Job
- Level
- Experienced
- Location
- Mannheim, Ahrensburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the technical contact for customers, advise in pre-sales, support after sales with commissioning and solving technical issues, and collaborate closely with various departments.
Job Technologies
Your role in the team
- You are the primary contact for technical questions from our European sales partners and end customers.
- In pre-sales, you advise our clients on the selection and evaluation of suitable products and solutions.
- In after-sales support, you assist customers via phone and email with questions regarding the commissioning, installation, and application of our products.
- When facing technical challenges in the field, you work closely with product management, sales, and production, coordinating the problem-solving process.
- You work closely with our European branches.
- You actively share your knowledge, for example through knowledge base articles, internal and external training sessions, as well as at trade fairs and events.
This text has been machine translated. Show original
Our expectations of you
Education
- You possess a technical or scientific qualification through training, a degree, or professional experience in engineering sciences, electronics, machine vision, or a comparable field.
Qualifications
- You impress with excellent communication skills, team spirit, and enjoyment in interacting with clients and colleagues.
- You can analytically capture customer inquiries, systematically evaluate technical contexts, and develop suitable solutions from them.
- You can also communicate complex technical issues in an understandable and target audience-appropriate manner.
- A strong customer and service orientation characterizes you.
- Knowledge of Python or C++ is desirable.
- You enjoy taking responsibility, solving technical challenges, and continuously familiarizing yourself with new topics.
Experience
- Ideally, you already have experience in direct customer contact or technical support.
- Experience in industrial signal and interface technology, e.g., with triggering, PLC integrations, or EMC, is also advantageous.
This text has been machine translated. Show original
What we offer
- We have a clear vision of the direction, but the individual teams decide on the how.
- We welcome your fresh perspective from outside and foster an open culture where everyone can independently contribute their ideas.
- "Work-Life Balance" is not just a buzzword for us: we support our employees in caregiving responsibilities across different family phases and have been recognized for our commitment through the "berufundfamilie" audit.
- Respect for personal interests and maintaining a balance with our employees' professional lives are an important part of our corporate culture.
- Hybrid work model - a mix of working in the office and mobile or remote work.
- First-class IT equipment including laptops and modern workplaces.
- Attractive compensation with internal salary transparency, flexible working hours account for overtime reduction, 30 days of vacation, and open communication: from apprentices to the executive board, using the informal 'Du' form.
This text has been machine translated. Show original
Topics You Will Work On
Job Locations
About Your Employer
Basler AG
Basler AG is an internationally leading manufacturer of digital industrial cameras and image processing solutions. The company develops and produces high-quality cameras and software for professional users in various industries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Product Support Engineer
- Location
- Mannheim, Ahrensburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
