Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support employees in 1st and 2nd level support, manage ticket requests, optimize service processes, and lead technical rollouts while efficiently using collaboration tools.
Job Technologies
Your role in the team
- User Support & Service Delivery: Comprehensive support for our employees in 1st and 2nd level support (remote and on-site) while strictly adhering to our service quality standards.
- Incident & Request Management: Structured analysis and handling of disruptions as well as service requests within the entire ticket lifecycle management.
- Digital Workplace Management: Configuration, deployment, and lifecycle management of end-user devices (Windows, macOS, mobile devices) as well as proficient administration of various applications.
- Process Optimization: Actively identifying and technically implementing opportunities to automate recurring service tasks in order to sustainably increase the efficiency of IT services.
- Project support & rollouts: Collaboration in the implementation of new service solutions as well as independent management or support of technical rollouts (e.g., site setup, conference room systems, or software standards).
- Knowledge Management: Continuous creation and maintenance of technical documentation as well as user-oriented guides for our self-service portal.
This text has been machine translated. Show original
Our expectations of you
Education
- Qualification: Successfully completed training as an IT specialist for system integration or a comparable qualification with several years of professional experience in the IT service environment.
Qualifications
- Proficient in collaboration tools such as Zoom and Microsoft Teams.
- Plus point: Ideally, you have some initial experience with Google Cloud / Google Workspace - however, this is explicitly not a disqualifying criterion.
- Language proficiency: Since we operate in an international environment, you have good spoken and written English skills that enable you to confidently communicate even complex issues.
- Team player by conviction: You are characterized by an open and proactive personality.
- It is selbstverständlich for you to proactively approach colleagues, transparently share knowledge, and seek constructive exchange within the team even when facing your own challenges.
- Working style: You convince through a structured, solution-oriented approach and a strong service orientation.
Experience
- Technical expertise (Multi-Cloud & Hybrid): Proficient handling of the Microsoft ecosystem as well as practical experience in automation through scripting (e.g., PowerShell).
- Experience in client management using Jamf and baramundi.
This text has been machine translated. Show original
Topics that you deal with on the job
Job Locations
This is your employer
mytheresa.com GmbH
At Mytheresa, luxury fashion meets technical know-how. Creativity and digital progress are our top priorities. With locations in Munich, Berlin, London and Barcelona, our international team works together every day to exceed our customers' expectations with a passion for innovation.
Description
- Working Model
- Hybrid, Onsite
- Industry
- Consumer Goods, Branded Goods, Internet, IT, Telecommunication
IT Administrator
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
