Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 53.600 to 64.900€ gross/year
Job Summary
In this role, you ensure the operation of IT workplaces in the hospital by managing PCs, notebooks, and tablets, setting up meeting technology, and assisting users with technical issues on-site.
Job Technologies
Your role in the team
- Ensuring reliable operation of IT workstations in the hospital to support safe and continuous patient care.
- Independent installation, configuration, maintenance, and troubleshooting of PCs, notebooks, and tablets.
- Setup, functional testing, and technical support of meeting room technology, including displays, projectors, video conferencing systems, cameras, and microphones.
- User support and assistance with hardware, software, and operational issues on-site as well as remotely when needed.
- Setup, support, and reorganization of IT workstations in clinical areas, on wards, and in administration, including relocations and new installations.
- Provisioning, exchange, inventory management, and return of client devices and accessories.
- Independent analysis and resolution of IT issues, prioritization of support requests, and clear documentation in the IT ticket system.
- Passing on more complex disruptions to the responsible IT specialist teams and coordinating with external service providers.
- Compliance with IT security and data protection regulations in all work in clinical areas.
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Our expectations of you
Education
- You have completed training as an IT specialist (m/f/d) for system integration, an IT systems electronics technician (m/f/d), or possess a comparable qualification.
Qualifications
- You are confident in handling Windows PCs, notebooks, tablets, and common client hardware.
- You have practical experience in setting up and managing mobile devices; MDM knowledge is an advantage.
- You have basic knowledge of LAN, WLAN, and TCP/IP to troubleshoot connectivity issues in the workplace.
- You possess a strong service orientation, enjoy direct contact with users, and work independently and solution-oriented.
- You bring reliability and an understanding of the high demands of ongoing hospital operations.
Experience
- You have several years of experience in on-site IT support and independently troubleshooting hardware and workstation issues.
- You have experience with printers, scanners, monitors, docking stations, and other workplace peripherals.
- Ideally, you have experience with presentation, video conferencing, and meeting room technology.
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What we offer
- An open-minded, appreciative, and team-oriented work environment.
- Flexible working hours.
- An attractive remuneration according to AVR DWBO in pay grade EG 8 (base salary: 53,600 euros - 64,900 euros) including annual special payment and plus child allowance.
- Daycare on the hospital premises.
- Regular team events.
- Eco-friendly and healthy commuting with Jobrad.
- Company fitness program for mental and physical well-being.
- Employer-funded internal and external training programs.
- Employer-funded occupational pension scheme amounting to 4% of the gross salary.
- Job ticket option for €45 instead of €63 per month.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
v. Bodelschwinghsche Stiftungen Bethel
At Bethel, we believe that everyone – no matter their health, ability, or background – should be able to live, learn, and work together in harmony. However, many people need assistance, guidance, and support in order to lead a dignified and self-sufficient life. That's why we have over 19,000 employees who are dedicated to helping those in need.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Client Support Staff
- Salary
- 53.600 to 64.900€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.34.244 to 40.041 € net/year · Tax class I
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
