Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Bonn
- Working Model
- Onsite
Job Technologies
Your role in the team
- Responsibility for recording and resolving problems via telephone or email in 1st level support.
- Taking over user and authorization management as well as controlling incoming tickets and, if necessary, forwarding them to 2nd and 3rd level support.
- Installation and configuration of new hardware such as: PC, laptop and tablet.
- Providing the tickets in the system and compiling all relevant information.
- Management of servers, networks, computers and printers.
- Analysis and classification of error messages.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) for system integration or comparable qualifications.
Qualifications
- Basic knowledge of mobile devices such as: Blackberry, iOS and SINA.
- Current Microsoft MCSA certifications.
- Independent and solution-oriented working style as well as willingness to pursue further certifications and training.
- High technical affinity, team spirit, a strong service orientation and communication skills.
Experience
- Initial professional experience in 1st level support is desirable.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Help Desk employees
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
