Job
In this role, you troubleshoot issues via remote access or phone, analyze errors, support complex IT projects, and manage the system environments of our clients effectively.
This listing has been machine translated. Show original
Your role in the team
- You handled and prioritized requests and incidents remotely or by phone, escalating them as needed.
- You provide our customers with expert first-line solutions via remote access.
- You ensure the continued operation of complex system environments for our customers.
- You take responsibility for the initial assessment and error analysis, and initiate appropriate measures.
- Management and monitoring of tickets in accordance with the service-level agreements.
- You support your colleagues with complex IT projects (software and hardware rollouts).
- You continuously maintain and expand our knowledge bases.
Our expectations of you
Education
- Completed vocational training in IT or equivalent practical work experience
Qualifications
- Affinity for IT and a quick grasp of new concepts
- Communication and teamwork skills
- Knowledge of current operating systems and server systems
- Very good command of German, both spoken and written
Experience
- Experience using a ticketing system
What we offer
- You can look forward to an open-minded team, a varied range of responsibilities, and plenty of scope to take ownership.
- We foster your strengths and support you with tailored training and professional development opportunities.
- Benefit from flexible working hours and the option to work remotely.
- Stay active with EGYM Wellpass, our back health program, and the Business Bike.
- Use your personal budget to put together the accessories that suit you, such as a mouse or keyboard.
- Look forward to a monthly allowance for attractive perks and save with employee discounts at many well-known retailers.
- We support you with a company pension plan and capital-forming benefits.
Job locations
About your employer
venta IT GmbH is an IT system house with locations in Meppen, Lingen, and Nordhorn, specializing in customized IT solutions. With around 60 IT professionals, the company offers a comprehensive range of services, including IT consulting, network and security solutions, as well as cloud services and managed services.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
