Job
- Level
- Experienced
- Location
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will take primary responsibility for operating a Windows-based platform, handle incidents, plan updates, manage monitoring tools, and develop AI-supported support solutions.
Job Technologies
Your role in the team
- You assume operational primary responsibility for a mission-critical Windows-based platform (IIS, MSSQL cluster, load balancer, scheduled jobs/agents) and manage its stable availability in a 24/7 environment.
- You plan and coordinate platform updates together with the manufacturer, maintain runbooks, RACI matrices, and SoD documentation, and ensure that maintenance windows are clearly and proactively communicated.
- In the L2 role, you handle Incidents and Service Requests end-to-end via our ITSM (e.g., Jira Service Management), manage escalations to L3 teams, and create structured Post-Incident Reviews for management.
- You operate and expand the monitoring and observability setup (checks, alerts, dashboards) for our platform landscape and assist in analyzing infrastructure issues in close collaboration with the hosting teams.
- Additionally, you manage an internal AI-supported support tool including documentation, CI/CD-based deployments, and a knowledge database, where you strategically utilize AI workflows to measurably reduce documentation effort.
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Our expectations of you
Education
- Completed degree in (business) informatics, engineering sciences, or a comparable STEM program or IT training; ideally supplemented by relevant further education or certifications (e.g., Microsoft, ITSM).
Qualifications
- Excellent language skills in German (C1-C2, daily communication) as well as in English (C1, especially for technical documentation, post-incident reports, and coordination with international stakeholders).
- A structured, analytical, and highly reliable work approach, strong service orientation, willingness to be on call including occasional night/weekend shifts, enjoyment of knowledge sharing and training, as well as the ability to remain calm, solution-oriented, and collaborative across teams even under time pressure.
Experience
- Several years of professional experience in IT operations or application operations with a focus on Windows Server environments, L2 support, incident/problem management according to ITIL, and demonstrable experience working with L3/vendor teams.
- Deep practical knowledge in Windows Server Administration (IIS, services/agents, scheduler, MSSQL cluster basics, certificate management, backup/restore fundamentals), monitoring tools (e.g., Checkmk, Zabbix, Prometheus, Nagios), ITSM tools (e.g., Jira Service Management), basic Linux skills, as well as initial experience with CI/CD concepts (e.g., GitLab); knowledge of containers/Kubernetes, PowerShell/Python scripting, virtualization (e.g., VMware), and AI-powered workflows is desirable.
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What we offer
- Mobile Work: Work flexibly two days a week remotely and three days on-site.
- Attractive locations: At our sites, you can expect fully equipped workplaces as well as regular events such as summer parties and Christmas celebrations.
- Development: Our in-house academy and our portfolio of external partners support you in your professional growth.
- Health: For us, health is a precious asset. Our in-house canteen offers a selection of delicious and healthy dishes every day, and in our fully equipped gym, we are happy to welcome you to weekly classes (online & offline).
- Always more to offer: The kindergarten at our CGM campus in Koblenz helps our employees make their workday even more flexible. We also provide corporate benefits, the option of a company bike, BAV, and much more for you.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🧳Relocation Support
- 😇Time for External Voluntary Work
Health, Fitness & Fun
- 🚲Jobbike
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧠Mental Health Care
- 🙂Health Care Benefits
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
About Your Employer
CompuGroup Medical (CGM)
Graz, Innsbruck, Salzburg, Steyr, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Sankt Pölten, Asten, Wien, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1972
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(4 Reviews)3.4
Culture
3.3Workingconditions
3.8Career Growth
3.5Engineering
3.1
IT Support Professional
- Location
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
