Job
- Level
- Experienced
- Location
- Kaiserslautern
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will serve existing customers, handle support inquiries, and train customers on using autocrm®. You will also propose improvements and prepare for production setups.
Your role in the team
- Support for our existing clients
- Processing support requests
- Training/Instruction of clients in the use of autocrm®
- Development of ideas and suggestions for improvement
- Production preparation and setup meetings
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Our expectations of you
Qualifications
- Interest and enjoyment in solving problems
- Secure and professional communication
Experience
- Experience with web applications and current internet browsers
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What we offer
- A full-time position in our B2B support team at the Kaiserslautern location.
- No field service, no call center work
- Regular working hours without overtime
- 40 hours per week, (Mon-Fri)
- flexible start of work
- Core working hours from 9 a.m. to 3 p.m.
- modern, quiet working environment, no open-plan offices
- air-conditioned office with free parking
- A secure full-time position in an expanding and forward-looking company that has been successfully operating in the market for over 25 years
- Varied activities within a team with a good working atmosphere
- A comprehensive onboarding program
- individual training opportunities
- Performance-based, attractive compensation with annual bonus payments
- Company pension scheme
- Free drinks and fully equipped kitchen
- free solar charging for electric vehicles
- a receptive ear for suggestions for improvement
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
IMAGO Informationstechnologie GmbH
Imago Informationstechnologie GmbH, located in Kaiserslautern, provides technically demanding software solutions as SaaS solutions, offers special, web-based applications for different industries, and markets its own internet portals.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support staff - Support Assistant
- Location
- Kaiserslautern
- Working Model
- Onsite
- Diversity
- Open for all genders
