Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neustadt (Wied)
- Working Model
- Onsite
Job Summary
In this role, you analyze technical service requests, conduct troubleshooting via phone and remote access, guide customers through solutions, and coordinate on-site interventions with internal teams.
Job Technologies
Your role in the team
- Recording, assessing, and prioritizing technical service requests from our customers and service technicians.
- Systematic analysis and troubleshooting of faults in machines and systems via telephone and remote access.
- Guidance for our customers and service technicians during inspections and troubleshooting measures.
- Coordination of further processing with internal departments as well as technical preparation of necessary on-site deployments.
- Thorough documentation of service cases and incorporation of gained insights to improve our machines, service processes, and knowledge database.
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Our expectations of you
Education
- Completed technical training, for example in the fields of mechatronics, electrical engineering, automation technology, or mechanical engineering; alternatively, a comparable qualification through practical professional experience.
Qualifications
- Good technical understanding as well as a structured and analytical approach to troubleshooting.
- Strong communication and service orientation, as well as the ability to convey technical issues understandably.
- Good IT affinity and proficient handling of Windows and common Office applications; knowledge of machine controls, PLCs, industrial networks, or remote support systems is advantageous.
- Very good knowledge of German as well as good knowledge of English, both spoken and written; additional languages are an advantage.
- Willingness to occasionally work on-site as well as to participate in extended service hours or on-call duty.
Experience
- Practical experience in a technical environment, for example in assembly, commissioning, maintenance, repair, or operation of machines and systems.
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What we offer
- Pleasant working atmosphere in friendly teams.
- Attractive compensation as well as offers for company pension schemes and personal wealth building.
- A future-oriented working environment with responsible activities in an international context.
- Regulated annual leave entitlement of 30 days.
- Exciting projects with national and international clients with the opportunity to travel.
- Professional and personal development opportunities with tailored training aligned with your career plan.
- A workplace "in the countryside," away from rush hour and city traffic, with ample free parking and good public transportation connections.
- Lunch included with meal allowance.
- Flexible working and customized working time models to reconcile family and career.
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Topics You Will Work On
Job Locations
About Your Employer
Stuertz GmbH
Stuertz GmbH, a traditional family-owned business based in Neustadt (Wied), focuses on the development and manufacturing of machines and automation solutions for window and plastic processing. With over 350 employees, the company offers a wide range of products, from individual machines to complete automation systems.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Engineering Industry
Hotline technician remote support
- Location
- Neustadt (Wied)
- Working Model
- Onsite
- Diversity
- Open for all genders
