Level: Experienced

Job Field: Product

Employment Type: Full Time

Contract Type: Permanent employment

Location: Mönchengladbach

Working Model: Hybrid, Onsite

Job Summary

In this role, you will take responsibility for our Salesforce CRM platform, develop digital solutions for customer processes, and facilitate the execution of needs through close collaboration with business units and IT.

Job Technologies

Salesforce

Your role in the team

You assume professional product responsibility for our Salesforce CRM platform.
You coordinate requirements, priorities, and the roadmap together with business units and IT.
You analyze customer-related processes and develop digital solutions for service, process management, and customer interaction.
You translate technical requirements into actionable concepts, user stories, or decision templates.
You coordinate internal stakeholders, IT, service providers, and project teams.
You accompany releases, testing, rollouts, and the introduction of new features.
You monitor CRM trends and Salesforce developments and assess their benefits for the NEW Netz.
You use KPIs and feedback to continuously improve the quality, acceptance, and added value of the platform.

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Our expectations of you

Education

You have completed your studies in Business Informatics, Computer Science, Business Administration, or possess a comparable qualification.

Qualifications

You are familiar with Salesforce or comparable CRM and service platforms
You understand digital customer processes and can translate technical requirements into viable solutions.
You work in a structured and analytical manner and communicate complex topics clearly.
You communicate confidently with business units, IT, service providers, and project teams.
You have very good German skills and good English skills.
Knowledge in the energy or utility sector is a plus, but not a must.

Experience

You have experience in product management, product ownership, CRM environment, or requirements management.

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What we offer

Remuneration based on the collective agreement (TV-V)
Exciting, future-oriented work environment in a dynamic team looking forward to you
Attractive social benefits (including company pension scheme, salary conversion, smartphone)
Modern workplace equipment and high-quality IT hardware, also for private use
Flexible working hours, partial remote work, and the possibility of a sabbatical
Further training and qualification opportunities as well as digital learning
Excellent health management (prevention programs, employee assistance programs, etc.)
Sustainable working and living, e.g., support with the purchase of an e-bike or bicycle and electric charging options on-site