Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Grafenrheinfeld
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers with IT support by managing inquiries in 1st/2nd Level via a ticketing system. You analyze and resolve issues in Windows and Linux systems while communicating professionally and courteously.
Job Technologies
Your role in the team
- You are the savior in times of need for our customers and assist them with IT questions and issues as part of 1st/2nd level support.
- You communicate professionally and courteously with our clients, record their concerns, and handle them efficiently in our ticket system.
- Error analysis and troubleshooting are not puzzles for you, but exciting challenges.
- You bring experience in the administration of Microsoft products, Windows, and Linux systems, and continuously expand your skills.
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Our expectations of you
Education
- You have completed training as an IT specialist for system integration (m/f/x) or possess equivalent skills and experience.
Qualifications
- Basic IT skills in a Windows and/or Unix/Linux environment are a given for you.
- Your willingness and flexibility to work in shifts as well as in a mobile work environment are compensated fairly with us.
- You have good spoken and written English skills.
- You can rely on your quick comprehension and resilience to act confidently even in challenging situations.
- You impress with a service-oriented and customer-friendly approach to work.
- Your team skills and communication strength are an asset to our team.
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What we offer
- Work location Grafenrheinfeld - partial remote work possible.
- You come from the Schweinfurt / Würzburg / Bamberg region or from a completely different district and don't want to change your place of residence for a new job? We completely understand that!
- Whether in SAP Technical Consulting, Cloud environments, IT Security, or IT Administration: at FIS-ASP, you have the opportunity to work from home and enjoy the flexibility of mobile working / home office.
- You can expect a challenging scope of responsibilities, where you will take on responsibility from the very beginning and be part of an authentically lived welcoming culture, in which everyone is addressed informally regardless of their position.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
FIS-ASP Application Service Providing und IT-Outsourcing GmbH
With more than 25 years of know-how and leading in the topics Application Service Providing, IT outsourcing and hosting, we offer an all-around carefree package for our customers and bring complex IT systems into companies quickly, efficiently and user-friendly.
Description
- Founding year
- 2001
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service desk / IT support staff
- Location
- Grafenrheinfeld
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
