Job
- Level
- Experienced
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neutraubling
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and process complex support requests, troubleshoot issues, and document error patterns while closely collaborating with various departments.
Job Technologies
Your role in the team
- Close collaboration with First-Level Support, development teams, and specialist departments to efficiently resolve customer and system issues.
- Analysis and processing of support requests as well as independent troubleshooting and resolution of technical issues, including coordination with interfaces to other systems and machines.
- Conducting troubleshooting and customer support domestically and internationally as part of customer service with 24/7 on-call availability.
- Reproduction and documentation of error patterns, including the creation of detailed error reports for the development team.
- Creation and maintenance of technical documentation, knowledge base articles, and support guidelines.
- Consultation of internal and external users regarding the use, configuration, and integration of software solutions.
- Participation in the further development of support processes, tools, and standards to improve service quality.
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Our expectations of you
Education
- Completed degree or technical training related to electrical engineering, automation, or computer science.
Qualifications
- Good SPS programming skills based on Siemens S7, TIA Portal, and Allen Bradley.
- Good knowledge of MS Office as well as solid technical expertise in automation technology.
- Excellent communication and moderation skills.
- Strong conflict resolution skills.
- Service- and customer-oriented demeanor.
- Very good spoken and written English skills; additional foreign language skills are an advantage.
Experience
- Relevant practical experience and experience in field service.
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What we offer
- Krones rewards the commitment of its employees with a comprehensive package that pays off.
- Krones has agreed on an acknowledgment collective agreement with IG Metall Bavaria.
- In addition to the purely activity-related compensation, Krones also offers numerous voluntary corporate benefits – such as special provisions in case of illness or a share in the company's success.
- Balancing work and private life is not always easy – but at Krones, there are various programs that make this balancing act easier.
- For example, in terms of childcare, there is a daycare center for children between four months and six years directly next to the Neutraubling plant.
- To make your own time even more free and flexible, every employee has the opportunity to apply for a sabbatical lasting between one and six months.
- In addition, Krones grants special leave days, for example for weddings, moving, or the birth of a child.
- Flexible working hours apply at many areas across all Krones locations.
- Depending on the activity, there is also the possibility to work remotely.
- The prerequisite for this is a modern IT landscape and digital communication options, which make it possible to handle many tasks virtually.
- Workplace safety, an in-house health insurance fund, or social counseling: Employees at Krones have many opportunities to maintain and strengthen their health in the long term.
- One of the core elements of a healthy work environment is our Occupational Health Management.
- Its core elements are health prevention and promotion.
- In addition to scrutinizing working conditions and environment, Krones also offers, in collaboration with the Krones BKK, fitness and relaxation courses that provide a balance to everyday work.
- At Krones, there are three development paths: leadership, specialist, or project career tracks, which describe the career paths within the company.
- Every individual employee can develop within their area of responsibility by taking on responsibility, engaging actively, and thinking outside the box.
- Krones supports this by participating in specialized training or cross-disciplinary professional development measures.
- Although Krones is now an international corporation, the working atmosphere resembles that of a large family.
- The numerous Krones corporate sports groups are the best proof of the special team spirit that runs through the entire company.
- To further strengthen this community, Krones invites employees to the annual company celebration at each of its plants.
- Krones already ensures that its employees are well taken care of even after retirement.
- As part of a company pension scheme, Krones invests money into each employee's retirement fund monthly.
- This amount can then be voluntarily increased by the employee.
- Krones rewards this with an additional extra payment.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Steinecker Gmbh
Founded in 1875, Steinecker GmbH is a leading company in brewery technology known for its sustainable solutions. It supplies breweries worldwide with state-of-the-art equipment.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical Support Automation 2nd Level Process Control Technology
- Location
- Neutraubling
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
