Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mosbach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries, document issues in the ticket system, and assist in problem-solving and communication between 1st level and higher support teams.
Job Technologies
Your role in the team
- First point of contact for national and international clients on all issues related to troubleshooting.
- Classification of customer inquiries via phone, email, and web portal.
- Thorough documentation of processes in our ticketing system.
- Independent initial analysis of customer inquiries and informing customers about the progress.
- Gathering essential information for problem resolution and passing it on to colleagues from 2nd- or 3rd-level support.
- Documentation for self-service problem resolution by the customer.
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Our expectations of you
Education
- Completed training and interest in working in the IT environment.
Qualifications
- Strong communication skills, willingness to learn, and team player.
- Service-oriented and competent customer support.
- IT skills in handling applications and MS Office programs.
- Secure communication in German and English.
Experience
- Ideally, professional experience in IT customer support as well as in assisting software users, for example in MES, ERP, or CRM solutions.
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What we offer
- In our hybrid work model, you can flexibly choose your workplace and work remotely up to two days a week.
- Within our flexitime model, you can plan your workweek flexibly according to your preferences.
- Enjoy 30 days of vacation per calendar year.
- Do good for your health and our environment by leasing a bicycle of your choice.
- To strengthen our cohesion across the entire corporate group and to network with each other, we organize regular events for all employees.
- To help you balance your family life with your career, we provide you with a childcare allowance.
- Whether through our MPDV Academy or via individual training programs - we support you in achieving your career goals.
- Hot and cold beverages as well as fresh fruit are available to you free of charge.
- Arrange a company pension scheme with our insurance partner or bring your existing insurance with you.
- We provide sufficient free parking facilities at all our locations.
- Whether it's your milestone birthday, wedding, or the birth of your child - we won't miss the opportunity to contribute something to these celebratory events.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Job Locations
About Your Employer
MPDV Mikrolab GmbH
MPDV, headquartered in Mosbach, is the market leader for IT solutions in manufacturing. With over 40 years of project experience in the production environment, we have extensive expertise and support companies of all sizes on their way to the Smart Factory.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
Mitarbeiter 1st Level Support
- Location
- Mosbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
