Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rostock
- Working Model
- Onsite
Job Summary
In this job, you will be the first contact person for IT users, handling support inquiries through the ticket system and assisting in the administration of client, server, and network environments.
Job Technologies
Your role in the team
- Acceptance, processing, and tracking of support and service requests via our ticket system.
- First point of contact for users regarding IT-related questions and issues.
- Support and maintenance of our inventory management system.
- Support in the administration of client, server, and network environments.
- Analysis, evaluation, and documentation of IT solutions and support cases.
- Participation in the procurement and setup of hardware and software components.
- Support in the implementation of new processes as well as training of colleagues.
- Participation in the continuous optimization and further development of our IT landscape.
- Collaboration with our IT specialists and departments to find solutions.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration or a comparable qualification.
Qualifications
- Proficient in Microsoft Windows and MS Office applications.
- Service-oriented and solution-oriented mindset.
- Independent, structured, and reliable way of working.
- Strong communication skills and enjoyment in dealing with users.
- Professional and confident demeanor.
- Team spirit and sense of responsibility.
- Class B driver's license and willingness to travel within the North German region.
- Interest in new technologies as well as in the development of IT processes and solutions.
Experience
- Experience in IT service, helpdesk, or 1st level support.
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What we offer
- Permanent position in a family-run company with clear values.
- Attractive and performance-based compensation.
- Individual training and development opportunities for your next career step.
- Company mobile phone and laptop also for mobile working.
- Wellpass corporate fitness for your health and work-life balance.
- JobRad/bike leasing for work and leisure.
- Company pension scheme and other attractive social benefits.
- Exclusive employee discounts through Corporate Benefits at a variety of renowned companies.
- Regular team events and company celebrations because successes are celebrated together.
- A family-like working environment with short decision-making processes and helpful colleagues.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
DSB Data Service for Business GmbH
Founded in 2011 in Wismar, DSB Data Service for Business GmbH is an established IT service provider that supports companies with tailored IT solutions, emphasizing transparency and reliability.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT staff 1st level support / IT service desk
- Location
- Rostock
- Working Model
- Onsite
- Diversity
- Open for all genders
