Job
- Level
- Experienced
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Maisach
- Working Model
- Onsite
Job Summary
In this role, you will handle IT incidents and service requests in First-Level Support, conduct analyses, and further develop the client and server landscape while also participating in IT projects and rollouts.
Job Technologies
Your role in the team
- First-Level Support
- First point of contact for our users regarding IT disruptions and service requests.
- Receipt, analysis, and processing of tickets (Incident & Service Requests)
- Support users in the areas of hardware and software, operating systems, and standard applications.
- Documentation of solutions and maintenance of the knowledge database
- Second-Level Support / IT Infrastructure
- Analysis and resolution of more complex disturbances in collaboration with the IT team
- Administration and further development of the client and server landscape (Windows, Active Directory, Microsoft 365, VMware)
- Support of network components, server and client hardwareInstallation, configuration, and management of mobile devices (Android, iOS / MDM)
- Participation in IT projects as well as rollouts of new hardware and software
- Support in the administration of firewalls and security systems
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Our expectations of you
Education
- Completed training as an IT specialist (system integration) or a comparable IT qualification
Qualifications
- Good knowledge of Windows operating systems, Active Directory, and Microsoft 365.
- Basic knowledge of networks, server and client hardware
- Service- and solution-oriented working approach
- Strong communication skills and enjoyment in dealing with users
- Independent, structured, and reliable way of working
Experience
- First to several years of experience in IT Support (First / Second Level)
- Experience with ERP systems, SQL, or MDM is an advantage.
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What we offer
- 30 days of vacation + up to 10 company rest days
- Flexibility through a time account
- Attractive remuneration (IGM collective agreement)
- Subsidy for company pension scheme
- Trigger regulation and Christmas bonus
- Corporate Benefits
- Attractive corporate discounts, Jobrad, and special conditions for employees
- Permanent position in a traditional company
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
ENACO Energieanlagen- und Kommunikationstechnik GmbH
ENACO Energieanlagen- und Kommunikationstechnik GmbH is a system service provider specializing in energy supply technology and communication technology, based in Maisach. As part of the Freitag Group, the company offers tailored solutions for the European supply of electricity, gas, water, heat, and data. With a strong focus on quality, efficiency, and reliability, ENACO operates two locations and employs approximately 850 staff.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
IT System Administrator
- Location
- Maisach
- Working Model
- Onsite
- Diversity
- Open for all genders
