Job
In this role, you will manage Apple devices via MDM, handle technical inquiries in 1st-level support, and assist with onboarding as well as managing hardware and software licenses.
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Your role in the team
- Does administering technical infrastructure, providing operational support, and resolving your colleagues’ technical issues put a smile on your face? Are inventory management and administering hardware and software licenses a breeze for you? Then you’ve come to the right place!
- As a Junior Apple IT Systems Administrator, you are the first point of contact for technical issues and requests from the team, providing first-level support and assisting the Operations team with optimizing and adapting internal processes.
- Your responsibilities include, among other things, the following tasks:
- Management of Apple devices via Jamf (MDM), including configuring policies and deploying software
- Inventory and management of hardware assets using asset management
- Administration, identity and access management via M365 and Azure AD (Entra), and user management for various other agency tools such as Notion, Adobe, etc.
- 1st-level ticket support for technical inquiries from the team
- Support with documenting IT requirements, as well as potential solutions and processes, e.g. in Notion
- Technical onboarding and offboarding, including the activation and deactivation of all access credentials, license and contract management for all colleagues’ devices, etc.
- Basic administration of VPN and user access (Synology) and support with simple network issues
- Management of Logitech conference hardware
- Ongoing communication with our external IT consultant on more complex IT topics
Our expectations of you
Education
- Vocational training in IT and/or comparable initial professional experience
Qualifications
- Good knowledge of operating systems such as macOS and iOS, or basic knowledge of Windows and Linux, is an advantage.
- Good knowledge of M365 (Azure AD), networking, and the Apple ecosystem
- Fluent in German, with at least a good basic knowledge of English
Experience
- Initial experience working with MDM solutions such as Jamf, Intune, or NinjaOne would be an advantage.
What we offer
- At StoryMachine, you can expect a dynamic environment with flat hierarchies, where your ideas and sense of responsibility are valued.
- From day one, you’ll take on challenging and varied tasks that help you realize your potential and support your personal development.
- In addition, you’ll have the opportunity to work independently and develop your skills in your new role.
- We offer flexible working hours and the option to choose between our office in Berlin Mitte and working from home.
- We value regular feedback conversations where we not only give you feedback but also ask for your feedback.
- You’ll find a warm, diverse, and ambitious team here, eager to achieve great things together.
- We also organize regular team events, such as weekly team lunches and a variety of group activities.
- We are committed to a healthy work-life balance and support you in balancing your professional and personal life.
Benefits
Work-Life-Integration
Job locations
About your employer
Storymachine GmbH, based in Berlin, is an agency that focuses on data-driven storytelling. Founded in 2017 by Kai Diekmann, Michael Mronz, and Philipp Jessen, it offers strategic consulting in communication and content generation for companies, individuals, and public institutions. Its clients include renowned companies and personalities.
- Digital Agency
- Hybrid, Onsite
- Advertising, Marketing, PR
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