Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT inquiries, handle 1st-level support requests, analyze and resolve IT issues, and manage Windows clients along with the organization of IT equipment.
Job Technologies
Your role in the team
- You are the first point of contact for colleagues, students, and educators regarding IT questions.
- First-level support via phone, email, ticket system, and in person.
- Analysis and resolution of typical IT issues (hardware, software, Windows).
- Support and administration of Windows clients.
- Organization and lending of IT equipment.
- Documentation of solutions (so that no one has to start from scratch).
- Participation in exciting and agile IT and digitalization projects.
- Depending on your interests and strengths, you can develop professionally.
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Our expectations of you
Qualifications
- Enjoyment in helping people and explaining things clearly.
- Friendly, confident demeanor - even when things get stressful.
- Structured way of working and enthusiasm for delving into problems.
- Basic knowledge of Windows & Microsoft Office.
- Interest in hardware, software, and IT contexts.
- Basic networking knowledge is helpful but not mandatory.
- Very good knowledge of German.
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What we offer
- You will be an opportunity provider for those eager to learn and can actively shape the process.
- Look forward to a collegial working environment with short communication and decision-making channels and a variety of training opportunities (e.g., free studies for employees).
- We offer you 30 days of vacation per year as well as Rosenmontag as a paid traditional holiday.
- In addition, you will benefit from a company pension scheme as well as a subsidized job ticket or Jobrad.
- Our company offers a wide range of employee benefits including leisure, culture, events, electronics, and much more, as well as attractive additional perks such as corporate events.
- You can expect meaningful IT work with real impact in everyday university life.
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Job Locations
This is your employer
Rheinische Fachhochschule Köln
Die Rheinische Fachhochschule Köln ist eine staatlich anerkannte Fachhochschule in Köln. Sie bietet 20 Bachelor- und 20 Masterstudiengänge in den Fachbereichen Ingenieurwesen, Wirtschaft und Recht, Medizinökonomie und Medien an. Träger ist die gleichnamige gemeinnützige Gesellschaft.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Education System
IT Servicedesk Mitarbeiter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
