Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
You support internal users in first-level helpdesk, create and classify incidents, resolve and document tickets, perform remote troubleshooting, assign or remove profiles and permissions, and generate operational service reports.
Job Technologies
Your role in the team
- Providing first-line support to internal staff.
- Create, log and classify incidents, as well as handle and document them at 1st Level.
- Advise users and inform them about the current processing status.
- Carry out the reporting process and reporting on order processing.
- Record, categorize and monitor service orders.
- Execute service order, document it, and complete it.
- Assign profiles and permissions (creation, modification, or deletion).
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Our expectations of you
Education
- Education in the IT field or other equivalent technical knowledge and experience.
Qualifications
- Knowledge of client-server technologies.
- Good knowledge of IT standard applications.
- Excellent knowledge of all common MS Office applications.
- Knowledge of Windows and network management.
- Strong communication skills and analytical thinking skills.
- Service orientation, customer orientation, thorough and reliable work.
Experience
- Good knowledge and experience in the area of Service Desk and in dealing with Service Desk tools.
- Experience with Remote Tools.
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Job Locations
This is your employer
Workstation AG Personalvermittlung
Founded in 2002, Workstation AG is an established company in personnel services based in Berlin, offering tailored solutions for its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT User Support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
