Job
- Level
- Experienced
- Location
- Idar-Oberstein
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will provide first-level support, manage incident reports, conduct IT equipment rollouts, and assist in the further development of the IT ticketing system.
Job Technologies
Your role in the team
- First-level support providing basic assistance with IT questions.
- Management of incident reports (handling, documenting, and forwarding to second level support).
- Initial error analysis and troubleshooting.
- Company-wide rollout of IT workstation equipment.
- Execution of software-supported rollouts.
- Deployment of printers in municipal properties.
- Inventory of hardware equipment.
- Conducting inventories.
- Support in the further development of the IT ticket system.
- The transfer of additional tasks from the field of Information Technology remains reserved.
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Our expectations of you
Education
- A completed apprenticeship as an IT specialist (m/f/d) for system integration or as an IT systems electronics technician (m/f/d).
Qualifications
- Excellent knowledge of Microsoft Office (M365).
- Comprehensive hardware knowledge, basic understanding of TCP/IP networking, mobile communications, and telecommunications technologies, permissions management via Active Directory.
- Good knowledge of IT-specific English.
- Excellent communication skills.
- Willingness to continuous professional development.
- An independent and structured way of working.
- Resilience, good comprehension skills, and high motivation.
- Reliability, a strong sense of responsibility, and good self-organization.
- Class B driver's license.
- Willingness to complete urgent tasks outside of regular working hours.
Experience
- Solid expertise and practical experience in the following areas: Windows infrastructures, client-server infrastructure.
- Professional experience in an IT environment preferred.
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What we offer
- These are two permanent positions that are generally suitable for part-time work but are to be filled as full-time roles overall.
- The classification is based on qualifications and meeting the requirements according to pay grade 8 TVöD.
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Job Locations
About Your Employer
Stadtverwaltung Idar-Oberstein
The City Administration of Idar-Oberstein serves as the central administrative body of the city and is responsible for a variety of municipal tasks, including citizen services, infrastructure, education, culture, social issues, as well as environmental and regulatory matters. With over 600 employees, it offers numerous job opportunities in the public sector.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Public Service, Unions
IT technician
- Location
- Idar-Oberstein
- Working Model
- Onsite
- Diversity
- Open for all genders
