Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you lead a Helpdesk team in EMEA, ensure the resolution of IT tickets, analyze service processes, and drive continuous improvement initiatives.
Your role in the team
- You will assume the professional and disciplinary leadership as well as the further development of a Helpdesk team in the EMEA region.
- The responsibility for ensuring the smooth delivery of end user services lies with you in close collaboration with your team.
- You ensure the complete processing and resolution of all incoming IT tickets and work closely with relevant specialist departments.
- As a central point of contact, you coordinate collaboration with internal and external stakeholders as well as international subsidiaries.
- They analyze existing Service Desk processes, drive continuous improvements, and derive optimization measures from them.
- In global projects and initiatives, you actively participate and support the introduction and implementation of uniform standards.
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Our expectations of you
Education
- You have successfully completed IT training or a degree in computer science, software engineering, or a comparable qualification.
Qualifications
- Solid knowledge of operating systems as well as end-user hardware and software characterizes you and enables efficient problem analysis.
- You demonstrate excellent English skills, a strong service orientation, as well as a sense of responsibility and flexibility.
- You bring assertiveness, team spirit, and leadership skills, and quickly familiarize yourself with new topics as well as IT infrastructure and ITIL processes.
Experience
- You have several years of professional experience in the IT environment, ideally in Helpdesk or Support, and are familiar with typical service processes.
- You have already gained initial experience in technical or disciplinary leadership and have developed teams in a targeted manner.
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What we offer
- All qualified applicants will be considered regardless of race, religion, age, gender, sexual orientation, gender identity, national origin, disability, or other protected characteristics.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Arthrex GmbH
Arthrex, an orthopedic medical device company, is a leader in product development, medical education and a pioneer in arthroscopy, having developed thousands of products and surgical procedures in orthopedic medicine worldwide.
Description
- Founding Year
- 1981
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Electronics, Automatization
Supervisor Helpdesk EMEA
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
