Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you provide phone support for users in 1st Level Support both in German and English, analyze technical issues with servers and clients, and work on optimizing existing processes.
Job Technologies
Your role in the team
- Telephone support and consultation for users also in English.
- Technical analysis and troubleshooting of issues in the server and client domain.
- Acceptance and coordination of incidents in 1st Level Support.
- Participation in the optimization of existing processes.
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Our expectations of you
Education
- A completed education in the IT field.
Qualifications
- Knowledge of current Windows client operating systems.
- Very good English skills.
- Quick comprehension and solution-oriented working style.
- High customer orientation and good communication skills.
Experience
- Initial professional experience in user helpdesk.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st-level support staff
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
