Job
In this role, you address technical customer inquiries, develop solutions in collaboration with departments, coordinate actions during customer escalations, while maintaining SAP data and supporting documentation creation.
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Job technologies
Your role in the team
- Receiving and handling technical customer inquiries, as well as developing solutions in collaboration with the relevant specialist departments and the Service Manager.
- Liaison between Field Service, specialist departments, customers, and local SUSS offices.
- Initiation and coordination of measures in the context of customer escalations, as well as preparation of quality reports (Q-reports) as needed.
- Responsibility for maintaining and tracking open issue and open item lists after FAT (global).
- Coordination and initiation of the creation of parts and assemblies in SAP in collaboration with Engineering, as well as obtaining quotes from SUSS suppliers.
- Planning, coordination, and execution of conference calls and meetings related to technical issues at customer facilities.
- Preparation of spare parts lists and review of potential spare parts requirements and SUSS consignment stock levels in collaboration with the relevant departments.
- Supporting the documentation department in creating technical documentation and preparing technical service bulletins, service information, and technical customer information.
- Support for the Training Center.
Our expectations of you
Education
- Completed vocational training in mechatronics or electronics, ideally supplemented by further training as a technician or a degree in electrical engineering.
Qualifications
- In-depth knowledge of electronics, mechanics, and control engineering.
- Willingness to travel worldwide for approximately 20% of the time, as well as a high degree of flexibility.
- Independent working style and excellent communication skills when dealing with customers.
- Very good German and English skills (at least C1 level); basic knowledge of SAP is an advantage.
Experience
- Professional experience in technical service with national and international customers, ideally complemented by initial experience with SUSS equipment.
What we offer
- Working hours that take your individual needs into account: Individual part-time arrangements, flexible working hours, remote work, 30 days of annual leave + 2 paid days off (December 24 and 31), travel time counts as working time.
- We enrich your life with attractive benefits: additional paid leave and financial allowances, Corporate Benefits, a hardware leasing program, a subsidized company cafeteria, and insurance, e.g. disability insurance.
- Your health matters to us: paid time off for medical appointments, JobRad, and EGym Wellpass.
- Working together and celebrating together: anniversary celebrations, company events, corporate fun runs.
Benefits
Health, fitness & fun
Job locations
About your employer
SÜSS MicroTec is a leading manufacturer of equipment and process solutions for microstructuring in the semiconductor industry and related markets. With more than 60 years of experience, we offer a wide range of products and solutions for backend lithography, wafer bonding, and photomask cleaning.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Industry, Production
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